Privacy Policy
Last updated: March 20, 2026
PAXO ("we", "us", or "our") operates the website paxo.ca and provides moving tote rental services in Victoria, BC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and delivery/pickup address
- Booking information: rental package selected, delivery dates, and pickup dates
- Payment information: credit card or payment details processed securely through our third-party payment processor
- Communications: messages you send to us via email, phone, or our website
- Website usage data: IP address, browser type, pages visited, and referring URLs collected through cookies and analytics tools
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your tote rental bookings
- Schedule deliveries and pickups at your location
- Communicate with you about your order, including confirmations and reminders
- Process payments securely
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send promotional communications (only with your consent)
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: third-party companies that help us operate our business, such as payment processors and delivery logistics partners
- Legal requirements: when required by law, regulation, or legal process
- Business transfers: in connection with a merger, acquisition, or sale of assets
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. We may use third-party analytics services such as Google Analytics to understand how visitors use our site.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for up to 3 years after your last rental.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- File a complaint with a privacy authority
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: (250) 920-6696
- Location: Victoria, BC, Canada